Widerrufsrecht
Welcome to The Bags Shop! We strive to ensure that you are fully satisfied with your purchase. If for any reason you are not, we offer returns and refunds under the following conditions:
Return and Refund Conditions
1. Eligibility for Returns
You may return any item within 30 days of purchase if it meets one or more of the following conditions:
- The item is defective or damaged.
- The item is not as described or does not match the provided specifications.
- You received the wrong item.
2. Reason Codes for Returns
When requesting a return, please use one of the following reason codes:
- 01: Defective item
- 02: Damaged item
- 03: Wrong item received
- 04: Item not as described
3. Warranties and Exchanges
- Items covered under a manufacturer’s warranty can be returned for an exchange if they prove to be defective within the warranty period.
- Exchanges are subject to product availability. If the exact product is not available, we will offer a product of similar value or a full refund.
How to Return an Item
- Initiate a Return: Contact our customer service at info@thebagseshop.com or call us at +353 89 986 7636 to initiate a return. Provide your order number, reason code, and any additional details.
- Prepare Your Return: Repack the item securely in its original packaging, including all accessories, manuals, and documentation. Include a copy of your receipt or proof of purchase.
- Ship the Item: We will provide you with a return shipping label. Attach this label to your package and drop it off at your nearest shipping carrier location. Please note that returns will need to be sent to the following address: The Bags Shop, 57 Altán, Western Distributors Road, Knocknacarra, Galway, H91 Y098, Ireland
Conditions for Returns
- Items must be unused and in the same condition that you received them.
- Items must be in the original packaging.
- Proof of purchase is required for all returns.
Timeframe for Returns
- Returns must be initiated within 30 days from the date of purchase.
- Items must be shipped back to us within 30 days of return authorization.
Refund Process
- Inspection: Once we receive your return, we will inspect the item(s) to ensure they meet the return conditions.
- Approval: If your return is approved, we will process your refund.
- Refund Timeline: Refunds will be processed within 7-10 business days after the return has been approved. The refund will be applied to your original method of payment.
Non-Returnable Items
Certain items are non-returnable. These include:
- Gift cards
- Final sale items
- Custom or personalized orders
Customer Responsibilities
- Ensure that the returned item is securely packaged to prevent damage during shipping.
- It is customer responsibility to add the return shipping label to avoid any shipping charges.
Contact Us
If you have any questions regarding our return and refund policy, please contact our customer service team at:
- Email: info@thebagseshop.com
- Phone: +353 89 986 7636
- Company name: The Bags Shop
- Address: The Bags Shop, 57 Altán, Western Distributors Road, Knocknacarra, Galway, H91 Y098, Ireland
- Company Number: 760446
- Customer Service: Monday to Sunday - 12:00 a.m. to 11:59 p.m.
We appreciate your business and aim to provide the best shopping experience possible. Thank you for shopping at The Bags Shop!